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Support

Most answers are in the app under More → Help & Support. For anything else, reach a person directly:

Email support

support@nexgrant.app. Typical response within one business day.

Common questions

How do I delete my account?

Open NexGrant → More → Account Management → Delete Account. You'll be asked to confirm, and shown exactly what is removed versus retained (see the Privacy Policy's Retention & Deletion section above). This is never handled by email only. It's always available directly in the app.

How do I restore a purchase or manage my subscription?

Open NexGrant → More → Subscription → Restore Purchases, or Manage Subscription to change or cancel a plan. Subscriptions are always managed through your Apple ID, never through NexGrant directly.

Why does a Fit Score say "Ineligible" even though my score is high?

NexGrant separates hard eligibility rules (geography, organization type, tax status, passed deadlines) from soft alignment factors. A hard rule your organization doesn't meet overrides the numeric score. The score never hides a disqualifying requirement.

Does NexGrant submit my application to the funder?

No. NexGrant organizes and prepares your application (narrative, budget, attachments), but submission to the funder is your organization's own action, through whatever portal or method that funder requires.

An AI-extracted grant is missing a deadline or amount. Is that a bug?

No, that's intentional. NexGrant's import never invents a deadline, amount, or eligibility rule that isn't actually stated in the source you provided. A blank field means the source didn't say, not that extraction failed. You'll always see a review screen to fill in anything you know before saving.

Which features require a subscription?

The Free plan covers one organization, manual opportunity entry, a limited number of Fit Score analyses per month, and basic pipeline and task tracking. NexGrant Pro adds unlimited Fit Scores, Opportunity Intelligence, the full application workspace, CRM, award and expense management, and advanced analytics. Pricing is always shown live from the App Store on the Subscription screen.